Help Desk and Support Services
Nology’s Managed Desktop Solution provides the ability to remotely and proactively manage your desktop infrastructure anytime, anywhere. Clients can configure services based on specific needs, including a 24/7 Service Desk, Technician On-Site, MAC’s (move, add and change), as well as complete desktop rollout and configuration management services. With our unique set of modular delivery options, you will find an offering that fits your business and shows immediate value.
A 24/7, Level 1 Service Desk employee who uses remote management for your desktop environment, creates case logs, dispatches technicians and field services, and routes all other calls to the appropriate resolver group.
24/7 tactical management of rollouts, installations, MAC’s (moves, add, change), support and diagnostics, and proper parts disposal. Spend your time on strategic initiatives, not IT.
Secure Remote Troubleshooting
Anytime, anywhere help for your business. Fast.
Keeping up with the right version of software to mitigate security risks is vital. Don’t leave your network vulnerable to viruses, malware, phishing, spam, etc.
Asset Management and Compliance Initiatives
Software licensing and asset management. Through discovery and automation capabilities, Nology’s case management system will do it right and keep it up-to-date to ensure you are not violating any license terms and to know where your assets are allocated.
Nology performs specific time-consuming tasks to ensure all areas of IT are covered. Support, Maintenance, Upgrades, Replacements, MAC’s. Nology would be an extension of your company or your IT department. Tell us how much we should handle – it’s that easy.